Returns & Shipping
RETURN POLICY
Please note: We do not cover shipping cost for returns.
What's your return policy?
Our goal is to help you find the products that are the perfect fit for your needs. We hope you’ll be completely satisfied with your products. We will accept any full-sized product for a return (no exchanges), as long as it is at least half full and received within 30 days of initial purchase.
All returns must be received at our facility within 2 weeks of the return label being emailed - otherwise, we will not be able to authorize the full refund or send out another return label.
We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused.
Can I exchange my item for something else?
Unfortunately - we do not offer exchanges on any items.
What are the steps to return products?
1. Please connect with our Customer Care
Please contact Customer Care to initiate your return at info@honeyfur.com. It is important that you contact Customer Care before you send in a return for refund. We are not responsible for returns lost in transit that have not been communicated to our Customer Care.
2. Complete the return form
We will send you a return form to the email address attached to your original order unless otherwise specified. Returns can only be processed if we received your return form and the desired action is specified.
3. Pack your returning items
Please safely pack the products and affix the prepaid return label to the box and ship it back to us through the USPS service. All returns must be received at our facility within 2 weeks of the return label being emailed–otherwise we will not be able to authorize the full refund.
What if I received an order with broken items, missing items, or my package is missing?
Please contact Customer Care as soon as possible after receiving your delivery or when you notice a package is missing after receiving our delivery confirmation email. For missing packages marked delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier before sending a replacement. We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 30-day return/exchange policy timeframe and without a photo of the broken items and/or package.
What's your return policy?
Our goal is to help you find the products that are the perfect fit for your needs. We hope you’ll be completely satisfied with your products. We will accept any full-sized product for a return (no exchanges), as long as it is at least half full and received within 30 days of initial purchase.
All returns must be received at our facility within 2 weeks of the return label being emailed - otherwise, we will not be able to authorize the full refund or send out another return label.
We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused.
Can I exchange my item for something else?
Unfortunately - we do not offer exchanges on any items.
What are the steps to return products?
1. Please connect with our Customer Care
Please contact Customer Care to initiate your return at info@honeyfur.com. It is important that you contact Customer Care before you send in a return for refund. We are not responsible for returns lost in transit that have not been communicated to our Customer Care.
2. Complete the return form
We will send you a return form to the email address attached to your original order unless otherwise specified. Returns can only be processed if we received your return form and the desired action is specified.
3. Pack your returning items
Please safely pack the products and affix the prepaid return label to the box and ship it back to us through the USPS service. All returns must be received at our facility within 2 weeks of the return label being emailed–otherwise we will not be able to authorize the full refund.
What if I received an order with broken items, missing items, or my package is missing?
Please contact Customer Care as soon as possible after receiving your delivery or when you notice a package is missing after receiving our delivery confirmation email. For missing packages marked delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier before sending a replacement. We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 30-day return/exchange policy timeframe and without a photo of the broken items and/or package.